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PIPP Plus helps customers manage utility payments

Enrolling in the Percentage of Income Payment Plan (PIPP) Plus can help regulated utilities customers manage utility payments and eliminate past utility debt.

PIPP Plus is an income-based payment plan for low-income that allows them to make utility payments based on their incomes. The program sets a fixed monthly utility rate for customers that must be paid on time and in full each month.

"This can really help low income families out,” Joyce McCauley-Benner, basic needs specialist, said. “Once on the PIPP Plus program, it is very important to follow the guidelines in order to get the maximum benefit of the program.”

So long as customers make full scheduled monthly payments, utility companies will forgive any amount over the allotted PIPP amount, meaning that no added debt will accrue. Customers who had debt with their utility companies prior to entering the PIPP Plus program will have a portion of their debt taken off each month with each on-time, in-full PIPP payment, and will have their debt forgiven after 24 months of payments.

In order to remain in the program, PIPP Plus participants must re-verify income each year and any time an income change takes place in the household. The re-verification date will be listed on the bill. Customers should remember that PIPP Plus is a 12-month contract. If no payments are made or if income is not re-verified, clients can be removed from the program and incur a default payment to return.

To schedule an appointment to apply or re-verify for PIPP, please call the WSOS scheduling hotline at 1-888-441-4327.